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SAP Certified Associate - Organizational Change Management Sample Questions (Q72-Q77):

NEW QUESTION # 72
In SAP Activate Run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the Run phase of the cloud implementation?

A. Measurement of actual user adoption metrics
B. Mapping of SAP roles to employees
C. Development of the user adoption strategy
D. Conduction of a pulse check

Answer: A

Explanation:
The Run phase in SAP Activate focuses on post-go-live operations and adoption. Option C is correct because measuring actual user adoption metrics (e.g., system usage, satisfaction) can only occur after go-live, when users interact with the live system. This distinguishes it from planning or predictive activities. Option A is incorrect-role mapping occurs in Realize, before go-live. Option B is incorrect; the adoption strategy is developed earlier (Prepare/Explore). Option D is incorrect-a pulse check (quick survey) can happen in any phase, not just Run. SAP OCM ties actual metrics to live system use.
"In the Run phase, change management measures actual user adoption metrics to assess post-go-live success, an activity unique to this stage" (SAP Activate, Run Phase OCM Activities).

NEW QUESTION # 73
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.

A. They should have previous experience with change management to provide advice regarding appropriate activities
B. They should know the company well to answer questions based on experience of previouschanges
C. They should be on an employee level, because they can act as representatives of this large stakeholder group
D. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts

Answer: B,D

Explanation:
Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project-its goals (e.g., cost reduction) and impacts (e.g., process shifts)-can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality-e.g., "We struggled with training last time." Option A is incorrect-employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required-interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.
"Suitable interview partners have project overview and company experience to offer informed insights for the change assessment" (SAP OCM Framework, Interview Partner Selection).

NEW QUESTION # 74
In the SAP Activate Prepare phase, the cloud project is set up and officially launched. Which change management activities are usually started in this phase? Note: There are 3 correct answers to this question.

A. Facilitate the role mapping process
B. Identify the key stakeholders and conduct a stakeholder analysis
C. Conduct a detailed change impact analysis
D. Develop an initial change plan for the cloud project
E. Develop and align the change network strategy

Answer: B,D,E

Explanation:
The SAP Activate Prepare phase is the foundational stage where the project is initiated, and change management begins laying the groundwork for success. Option A is correct because developing an initial change plan establishes the roadmap for OCM activities, outlining scope, timelines, and key interventions aligned with the project plan. This plan is high-level at this stage, focusing on setting direction rather than granular details, which come later. Option B is correct as identifying key stakeholders and conducting a stakeholder analysis is a critical early step to understand who will be impacted, their influence, and their attitudes (e.g., supporters or opponents). This analysis informs subsequent engagement strategies. Option D is correct because developing and aligning the change network strategy involves planning how change agents will support the project, ensuring early buy-in from influential individuals across the organization.
Option C is incorrect because a detailed change impact analysis (CIA) typically occurs in the Explore phase, where process gaps are identified during fit-to-standard workshops. In Prepare, only a high-level CIA might begin, but the question specifies "detailed," which doesn't align here. Option E is incorrect as role mapping (assigning SAP roles to users) is a technical and enablement activity that happens later, often in the Realize phase, not Prepare. The Prepare phase focuses on readiness and planning, not execution-level tasks like role mapping. In SAP OCM, these activities ensure a proactive start, aligning people-related efforts with the project's kickoff.
"In the Prepare phase, change management initiates activities such as developing an initial change plan, conducting stakeholder analysis, and defining the change network strategy to establish a solid foundation for the project" (SAP Activate Methodology, Change Management Workstream, Prepare Phase).

NEW QUESTION # 75
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A. Employee representative or works council
B. The HR department
C. The IT department
D. Senior managers of impacted business units
E. The project sponsor

Answer: B,D,E

NEW QUESTION # 76
The stakeholder analysis in a cloud project reveals that two important business leaders belong to the
"opponents" category. What are your favorite strategies? Note: There are 2 correct answers to this question.

A. Working on changing their attitude towards the project
B. Ignoring the opponents and focusing on the skeptics
C. Preventing opponents from forming an alliance against the project
D. Trying to reduce their influence on the project success

Answer: C,D

NEW QUESTION # 77
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