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Valid ServiceNow CSA Exam Questions - CSA Reliable Exam Book

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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is an industry-recognized certification for IT professionals who work with the ServiceNow platform. CSA exam validates the skills and knowledge required to configure and manage ServiceNow instances, troubleshoot common issues, and implement best practices for system maintenance. ServiceNow Certified System Administrator certification is designed to demonstrate the expertise of IT professionals in ServiceNow administration and enhance their credibility in the job market.

ServiceNow CSA Certification is recognized by ServiceNow and is highly valued by employers. The ServiceNow CSA certification demonstrates that an individual has the knowledge and skills required to configure, administer and maintain the ServiceNow platform. ServiceNow Certified System Administrator certification also demonstrates an individual's commitment to their profession and their desire to continually learn and improve their skills.

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ServiceNow Certified System Administrator Sample Questions (Q379-Q384):

NEW QUESTION # 379
Which roles are required to configure the form layout using Table Builder? (Choose 2 answers)

A. admin
B. app_engine_admin
C. personalize_form
D. read_only_user
E. support_specialist

Answer: A,C

Explanation:
In Table Builder, only users with appropriate permissions can modify form layouts.
# The admin role (Option C) has full access to configure forms, tables, and relationships.# The personalize_form role (Option A) allows users to configure form layouts, but not table structures.
* Option B (app_engine_admin) is incorrect because this role is used for managing custom applications, not form layouts.
* Option D (read_only_user) is incorrect because it does not grant any configuration permissions.
* Option E (support_specialist) is incorrect because it is typically for support personnel who handle incidents and cases, not form design.
# Reference: ServiceNow Platform Administration - Roles & Permissions

NEW QUESTION # 380
Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
C. If a match is not found using the coalesce fields, the system does not create a Transform Map
D. If a match is found using the coalesce fields, the system creates a new record

Answer: A

Explanation:
Coalescing is a crucial concept in ServiceNow's data import process. When a set of fields are marked as
"coalesce" in aTransform Map, they act as unique identifiers to determine if an existing record should be updated rather than creating a new one.
If a match is found based on the coalesce field(s):
The system updates the existing record with the new data from the import.
If no match is found:
A new record is created.
How Coalescing Works in ServiceNow Imports:This means that coalescing helps maintain data integrity by preventing duplicate records while ensuring existing records receive updates when necessary.
When a record in the target table matches the value(s) in the coalesce field(s),ServiceNow updates that existing recordinstead of creating a new one.
This ensures that data is synchronized correctly rather than creating duplicate entries.
Option B (Incorrect):"If a match is not found using the coalesce fields, the system does not create a Transform Map." The Transform Map isalways createdbefore the import process even starts. The presence or absence of a match has no impact on the Transform Map itself.
Option C (Incorrect):"If a match is found using the coalesce fields, the system creates a new record." If a match is found, the existing record is updated,not replaced or duplicated.
Option D (Incorrect):"If a match is not found using the coalesce fields, the existing record is updated with the information being imported." If a match isnotfound, anew recordis created, not an update to an existing one.
Why is Option A Correct?Why Are the Other Options Incorrect?
ServiceNow CSA Official Documentation on Data Import & Transform Maps:
ServiceNow Docs - Transform Maps
"If a field is coalesced, the system checks for matching records before inserting new ones. If a match is found, the existing record is updated; if no match is found, a new record is created." Reference from Certified System Administrator (CSA) Documentation:
Conclusion:The correct answer isA. If a match is found using the coalesce fields, the existing record is updated with the information being imported.
#Understanding coalescingis vital for any ServiceNow administrator to ensure data integrity, avoid duplicates, and maintain system efficiency when handling data imports.

NEW QUESTION # 381
What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

A. On the Filter Menu, select Group By > Category
B. Click Group On icon, select Category
C. On list Context Menu, select Group By > Category
D. On Navigator Filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category

Answer: C,E

Explanation:
In ServiceNow, lists allow users to view, filter, and group records dynamically. If you want to group records based on a particular column (e.g.,Category), you can use the"Group By"functionality.
A: On list Context Menu, select Group By > Category
TheList Context Menu(right-clicking anywhere in the list header) provides an option to group records by a specific column.
Selecting"Group By > Category"organizes records into expandable sections based on the selected field.
This is one of the quickest ways to group records in a list.
E: On the Category column title, click Context menu > Group By Category Each column header in a list has its ownColumn Context Menu(accessible by clicking the three-line menu or right-clicking the column title).
Clicking"Group By Category"on theCategory columnwill instantly rearrange the list based on the values in that column.
B: On the Filter Menu, select Group By > Category
TheFilter Menuis used for setting up filters and conditions, but it doesnotprovide a "Group By" option.
It allows users to filter records but does not change the list structure.
C: Click Group On icon, select Category
There isno"Group On" icon in ServiceNow lists.
Grouping is done through context menus, not a dedicated "Group On" button.
D: On Navigator Filter, type tablename.group.category and press enter
TheApplication Navigator Filteris used for searching applications, modules, and tables-not for modifying list views.
Entering something likeincident.group.categorywill not perform a grouping action on a list.
References:Official ServiceNow Documentation:Grouped Lists
ServiceNow User Interface Guide:List Control Features

NEW QUESTION # 382
Which field (or fields) is used as a unique key during imports?

A. Match Fields
B. Coalesce Fields
C. Sys IDs
D. Key Fields

Answer: B

NEW QUESTION # 383
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers

A. Create Application Menu with the same name as the table label
B. Specify which Roles are able ta see the Module
C. Create Module with the plural of the table label
D. Set the filter condition on the Application Menu
E. Set the font style on both the Application Menu and the Module
F. Specify which Roles are able to see the Application Menu

Answer: B,F

NEW QUESTION # 384
......

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