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SAP Certified Application Associate - SAP Service Cloud Version 2 Valid Torrent - C-C4H56I-34 Training Vce & SAP Certified Application Associate - SAP Service Cloud Version 2 Latest Pdf

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 2

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 3

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

Topic 4

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 5

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 6

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 7

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Service contracts
B. Registered products
C. Products
D. Contacts

Answer: B,D

Explanation:
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi-directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA

NEW QUESTION # 22
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by Source/Channel
B. Cases by Service Team
C. Cases by Priority
D. Cases by Category
E. Cases by SLA

Answer: A,C,D

NEW QUESTION # 23
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Account
B. Product
C. Employee
D. Account hierarchy

Answer: A

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

NEW QUESTION # 24
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Service contracts
B. Registered products
C. Products
D. Contacts

Answer: B,D

NEW QUESTION # 25
How can you trigger an event notification based on a specific condition?

A. Configure autoflow
B. Implement SDK logic
C. Configure event management
D. Configure integration setting

Answer: A

Explanation:
To trigger event notifications based on conditions:
* Configure autoflow (D): Define rules in Autoflow to send notifications when specific criteria are met.
* Event management (A) tracks events but does not trigger notifications.
* SDK logic (B) and integration settings (C) are unrelated to conditional event triggers.
References:
* SAP Help Portal: Autoflow for Event Notifications
* SAP Documentation: Event Notification Configuration

NEW QUESTION # 26
......

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